Terms and Conditions

These are the main rules of a Lucky Tiger Casino account. We may update them from time to time, for example when the law or a regulator asks for it. The current version is always the one we publish, and playing on after a change means you accept it.

Who can open an account

You need to be over 18, or older where your local law sets a higher age, and allowed to take part in real money games where you live. Whether online gambling is lawful in your country is for you to check, and residents of a number of countries cannot register. People who work for us or our partners, and their family members, may not open an account.

Your account

Sign up with true and current details, including a mobile number, an e-mail address, a username and a password. Keep your sign-in details to yourself and tell us at once if someone else may know them. One account is allowed per person, household, IP address and computer or device. If two players share a home, an IP address or a device, let us know before they register. Extra accounts can be blocked or closed, and anything won through them is forfeited. You can close your account whenever you want by contacting Customer Support.

Deposits and currency

You pick US dollars or Australian dollars as your account currency at sign-up, and withdrawals are paid in that currency only. Use payment methods that belong to you and are registered in your name. We take no fee for deposits or withdrawals, though your bank or payment provider may charge its own costs. Payments are final, and a chargeback or reversal makes all winnings void.

Verification

After your first successful deposit we confirm your personal details and some payment details with you by telephone. Before a payout we ask for proof of identity, such as a driver's licence, ID card or passport, and we can request more documents at any time. Changing or faking a document closes the account and voids the winnings.

Withdrawals

Every deposit has to be played through at least once before you ask for a payout. A small verification deposit with the method you want to use for withdrawals links that method to your account. Payouts are capped at $2,000 per week. Larger sums can be sent in parts over time, and the cap can change with your VIP level. Keep your banking details up to date, since money sent to an old or closed account is not our responsibility.

Bonus rules

Claim a promotion in the Cashier, or with help from Customer Support, before you make the deposit. One bonus runs at a time, and each deposit can carry only one deposit bonus. Every bonus has a wagering requirement, and while it is active the highest stake is $10 per spin or hand. Slots count in full towards wagering and card games count at 20 cents per dollar. Some games, including roulette, baccarat, craps and jackpot games, are closed to bonus play. Welcome match bonuses carry 35x wagering on the deposit plus the bonus, and their payout is capped at 20 times the deposit, unless the offer says otherwise. Cashback arrives as a Free Chip with 45x wagering and a payout cap of 6 times the chip.

Comp Points

Real money play earns Comp Points by itself, at a rate that depends on your player class and the game. You can swap them for cash at 100 points per $1, with no wagering attached.

Fair play and closure

Results come from a certified, audited random number generator. Cheating, collusion, bonus abuse or a VPN that hides your location can lead to a closed account and lost winnings. If a game fails because of a system fault, the stake is returned to your balance.

Questions and complaints

Write to [email protected] about any transaction or complaint and we look into it as fast as we can. The terms follow the laws of Curacao. Our operator is Alistair Solutions N.V., a company with Curacao registration number 155702.